Refund Policy

Customers requesting a refund, for whatever reason, should apply for a refund by sending an email to billing@absolutetech.com.au outlining the reasons for which the refund is requested.

Requests for refunds should not be made to the bank through which the bank deposit or transfer was made.

Customers requesting a refund should provide in the email details of the account to which the refund should be made – BSB No., Account No. and Account name.

In accordance with our policy of complete customer satisfaction, the Accounts Manager will consider all requests for refunds in a fair and sympathetic manner.

If the issue which the customer has requested to be resolved has not been resolved, the customer should notify Absolutetech, and a technician will work on the computer to rectify the problem. If the technician is unable to rectify the problem any money he/she has paid for that service will be refunded.

If the problem re-occurs within 30 days and the customer has not downloaded any material which has caused the problem to re-occur, the customer is entitled to a refund of any moneys paid for that service.

If the work the customer has requested cannot be completed because of poor internet connection, then the customer will be entitled to a refund or any moneys paid for that work.

If a customer has requested any software from another company be installed and such installation has occurred, a refund of the moneys for that component paid cannot be given.

If some issues have been resolved and others not, then the customer is entitled to a partial refund for those issues not resolved.

If the customer commissions another person/company to work on the device before requesting a refund, a refund will not be granted.

If a customer can prove that Absolutetech technician has acted inappropriately or unethically in the process of servicing their device, then the customer will be entitled to a full.